Contact Run4win

You need a real person at Run4win Casino

Reach the Run4win Casino team on live chat, e-mail or phone, available 24/7, with typical replies inside a few minutes.

Get help now 18+ · Full terms at footer

Paid out today

508,398 NZ$

1,540 Playing now

License OGL/2007/5512/705 issued by the Gaming Control Board Curaçao. Fully compliant since 2007.

NZ$25M paid weekly. Withdrawals processed to your method within an average of 17 minutes.

All transactions and personal data protected by 256-bit AES encryption. Independently audited by eCOGRA and Gaming Laboratories International.

Pick a channel

Which way would you like to reach us?

Three routes to a person, with the waiting time you can expect from each.

Fastest reply

Chat suits a stuck deposit or a login problem you want solved while you wait; a person replies in about 3 minutes, day or night.

Start chat

Written confirmation

E-mail suits documents, statements and anything you want in writing; write to [email protected] and expect an answer within about 8 hours.

Write us

Spoken help

Phone suits a case you would rather explain out loud; call +64 9 349 7904, New Zealand time, and reach someone in about 3 minutes.

Call us

You are in NZ

Call our New Zealand line whenever you need

The local number, the hours and the watchdog behind your account, all in one place.

How to reach us

New Zealand phone+64 9 349 7904

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who supervises

Regulator and licenseGaming Control Board Curaçao, OGL/2007/5512/705

Where to get help

Gambling helpGambling Helpline New Zealand, The Problem Gambling Foundation, Multi-Venue Exclusion Programme

What should I have ready before I contact you?

Gather these five things and the agent can act on the first message.

Your registered email address
Your account number or player ID
Card or wallet reference for the payment
Screenshot of the error or game round
Copies of your photo ID, proof of address and card image

Five departments

You have one issue, so use one address

Use this the moment you know which department owns your question.

Account

General support and account questions[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints and disputes[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Four steps on record

Work up the line until the call is settled

You will know which step you are on and who to write to when the answer still feels wrong.

No phone call, a case file

Write to [email protected] with your account email, the date of the issue and what you are asking for. Support opens the case in writing.

Reply on the same thread

An agent replies with the outcome, usually inside eight hours. Read the reasoning, then answer on the same thread if a detail is still missing.

Can someone senior look again?

If the answer still misses the point, ask for a manager's review on the same thread. A senior agent reopens the case and looks at the whole history again.

Taking it further than us

Nothing changes after the manager's review and you want it on record, so you contact the Gaming Control Board Curaçao with the case reference you were given.

When gambling stops feeling like a game

Independent organisations help New Zealanders with gambling problems, separate from us: Gambling Helpline New Zealand, The Problem Gambling Foundation and the Multi-Venue Exclusion Programme. Use them freely, whether you play here or not.

Gambling Helpline New Zealand. A free helpline gives immediate, confidential support and can connect you with local counselling.

The Problem Gambling Foundation. Counsellors and education services address harm while guiding families toward practical, lasting change.

Multi-Venue Exclusion Programme. A shared exclusion lets you step away from several venues at once rather than one by one.

Sorting it out now

You asked, we answered plainly

Skim these before you contact anyone and most small snags clear up immediately.

trustDo I need to ask for my data or its deletion?+

Yes, you do: [email protected] handles both copies and removals. Send the request from your registered email so we can match it to the right profile. We reply within eight hours and confirm once the work is finished.

trustWhat happens when a reply does not satisfy me?+

[email protected] takes it further, and you keep the thread for reference. Our team reviews the file again and answers with a decision. If that still disappoints you, escalate to the Gaming Control Board Curaçao, our regulator.

trustWhat happens if I cannot log in and need help?+

Never share your password, because nobody here will ask for it. Instead, give the email address on your profile plus your name and date of birth. A recent payment reference helps us locate the account faster at night.

trustWhy should I close my account instead of just leaving it idle?+

Closing removes temptation and ends promotional emails, so it suits anyone taking a break. Write from your registered address to [email protected] and say whether the closure is temporary or permanent. Self-exclusion is also available as a firmer option.

trustWhere do I get help at weekends and late at night?+

Every channel runs around the clock, so the clock never decides your answer. Live chat usually replies in about three minutes and the phone line in roughly the same time. Email lands within eight hours whichever day you send it.

Who runs this site

Operator, licence and written address

You worry that nobody real stands behind the site, so here is the company and its paperwork.

Company

Legal nameRun4win Casino N.V.

Company number711172 (Curaçao)

Registered addressDr. M.J. Hugenholtzweg, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2007/5512/705

Written contact

Support email[email protected]

You want an answer now

Check the clocks before you write

Nothing here waits for office hours, which is how the library and the help desk both run.

Live chat

Chat hoursAvailable 24/7

Chat first reply3 minutes

Hours shown inNZST

E-mail

Support email[email protected]

E-mail reply8 hours

Phone

Phone number+64 9 349 7904

Phone waiting time3 minutes