Verification Desk

A Verified Run4win Casino Account Means Money Without Delays

We check who you are because our licence asks it of every player, and the review usually takes about 29 hours.

Start Verification

License OGL/2007/5512/705 issued by the Gaming Control Board Curaçao. Fully compliant since 2007.

Who Is Behind The Check

Read This Before You Send

Open this table the moment your withdrawal sits in review and you want the short version.

Who checks

Run4win Casino N.V.

Under which licence

Gaming Control Board Curaçao, OGL/2007/5512/705

How long

about 29 hours

When mandatory

at the latest before the first withdrawal

Questions go to

[email protected]

Minimum age checked

18+

Mid-Check

The Shortest Route Through The Check

Follow these four steps the first time you send documents and you skip the usual back-and-forth.

Which Document Is Missing?

Inside your account, the verification area shows which document is still missing and which has already been accepted, so start there rather than guessing.

One Sharp Photo Saves A Day

Photograph your photo ID flat on a table in daylight; glare, cropped corners and blurry text are the three reasons a copy comes back.

Matching Details First Time

A proof of address follows, and the name and address on it must match what your account already holds, so check the spelling first.

Review Running Quietly

Once everything is in, the review runs on our side and a reply lands in your inbox, usually well inside 29 hours.

4 Papers

What You Send And What It Settles

After this table you will know exactly which copy settles which question before you send anything.

Photo ID

Confirmsyour name, face and date of birth

Copy Must Showall four corners, readable text, no glare

Proof of address

Confirmswhere you live now

Copy Must Showyour name, your address, a recent date

Payment card image

Confirmsthe card used for your deposits

Copy Must Showfirst six and last four digits, name, no CVV

Why Did Your Document Come Back?

Whose Name Is On The Letter? A surname that reads differently from your account details means the file cannot be matched to you. Send the same spelling used at sign-up Add a second paper showing the new name

Half The Card Is Missing. A corner of the card or letter sits outside the frame, so the edges never show. Lay the paper flat on a dark table Fit all four corners in the shot

A File That Was Tidied Up. A trimmed screenshot or brightened photo tells the reviewer nothing, because the original detail is gone. Send the untouched original from your phone Skip filters, crops and resizing tools

When The Casino Asks About Your Income

An on-screen note about your funds can feel personal, yet it is ordinary housekeeping: the Gaming Control Board Curaçao license held by Run4win Casino N.V. requires it, and the check protects you as much as the business.

Keep any of these within reach, and send only originals or clean scans.

Recent bank statements
Payslip from your employer
A recent tax notice
Proof of a property sale
A pension or benefit letter

No Surprise Requests

Knowing Before It Happens

Here is the full list of moments that bring a document request your way.

First Cash-Out, First Check

A payout screen ready to send starts the check at the latest point allowed, with photo ID and proof of address asked first.

When Your Limit Goes Up

A higher limit on your account asks us to confirm the money behind it, so photo ID and proof of address are requested again.

Old Address, New Letter

A detail typed at sign-up that clashes with the paper in front of us pauses the payout until both agree.

Proof You Are 18

A profile that looks younger than 18 gets a quick date-of-birth review, with photo ID the only paper that settles it.

Stuck at the check

Why Did My ID Get Rejected?

Clear replies are how we keep a friendly check from turning into a slow one.

Why was my ID picture turned down?+

Usually the shot is too dark, the corners are cropped, or a glare hides the photo. Fresh images fix most of these. Send the new set to [email protected] and our team reviews it again.

Can I take the photos on my phone?+

Yes. Phone photos are fine as long as all four corners show and the text is sharp. Lay the page on a flat, well-lit surface, avoid flash, and keep the files under the size the upload page allows.

How many hours pass before my account is cleared?+

Our team needs 29 hours to work through a check from the moment everything arrives. Sending both files together in one message saves a day. If a picture is unclear, the clock restarts when the better copy comes in.

My surname changed after the ID was issued. What then?+

Send the certificate or document that records the new name alongside the older ID. Both names should be visible in the same message. That way the reviewer matches your account without asking for a second round.

Do I have to verify before I can cash out?+

Yes, the licence requires it no later than your first payout request. Run4win Casino can also ask at sign-up or after your first deposit. Finishing early means the money is not held back later.

Is the identity paperwork kept private?+

Files travel through 256-bit AES encryption and stay with the team that handles account checks. Only staff who need them for the licence see them. Ask [email protected] if you want to know what is held on file.